Qi Aerista Return & Exchange Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase and delivery of your item (whichever is later), unfortunately we can’t offer you a refund.
To be eligible for a full refund, your returned item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as tea, food, flowers, newspapers or magazines cannot be returned.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds maybe granted: any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
All shipping costs are non-refundable.
In addition, sold as used, refurbished, or free shipping items cannot be refunded.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first please check your bank or PayPal account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at email@example.com and confirm the shipping address and exchange procedures.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please send us an email at firstname.lastname@example.org and confirm the shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping if paid by us in advance will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over US$75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.