We have received reports where the infuser handle came loose during usage of the Qi Aerista Smart Tea Brewer. Upon investigation, this is most probably caused by issues during factory assembly that did not properly install the parts.
If you notice any of the infuser handle parts deformed, we now offer replacements for free (shipping extra). Each replacement pack includes the infuser handle and 2 anchor rings. Those who need them can order through this link:
Please apply this discount code FREEHANDLE at checkout for the free replacement to register correctly.
To properly install the infuser handle, here's what you can do:
- Remove the old anchor rings from the infuser handle/infuser by using tweezers or similar tools
- Plug the anchor ring into the hole on the infuser
- Push the infuser handle inside the anchor ring
Please note that the infuser handle may still pop out when excessive force is applied. We suggest to place or remove the infuser by grabbing the infuser by the the silicone rubber rim. Please make sure the infuser to cool to touch before handling it after heating and brewing.